Posted by on Mar 30, 2007 in News |

Submitter Information

Author: Leslie W. Hall, M.D.
Title: Associate Professor of Clinical Internal Medicine
Institution: University of Missouri – Columbia
Email: HallLW@health.missouri.edu

Competency Category(s)
Teamwork and Collaboration

Learner Level(s)
New Graduates/Transition to Practice, Pre-Licensure ADN/Diploma, Pre-Licensure BSN

Learner Setting(s)
Skills or Simulation Laboratories

Strategy Type
Individual Lesson Plans

Learning Objectives

At the completion of this exercise, you should:

  1. Understand the contribution of good communication to safe patient care
  2. Be able to concisely summarize a concern about a patient
  3. Actively listen to information communicated by the physician or other healthcare providers
  4. Assertively yet professionally communicate concerns you have about a patient that are not being adequately addressed

Strategy Overview

This classroom exercise may be utilized with nurses as they near
completion of their training and begin to encounter initial experiences
in which communication with physicians may be challenging. The
accompanying Word document and PowerPoint presentation take the learner
through a simulated conversation between a nurse and a physician
regarding a patient who is deteriorating. The nurse is challenged to
find effective means of assertively yet professionally escalating the
dialogue on behalf of a patient whose condition does not allow for
delay. The role play outlined in this scenario can easily be
accomplished in a classroom setting by having students work in groups of
two or three. The case scenario outlined in this teaching tool always
provokes vigorous discussion, which can lead to a very productive
dialogue about how to engage other health care workers

Submitted Materials

Communication_among_Health_Care_Providers-1.doc
Communication_Among_Health_Care_Providers-1.ppt

Additional Materials

Evaluation Description

Evaluation of this program has been accomplished by measurement of
student satisfaction with the session. This session has been delivered
several times, with learners consistently reflecting that this was very
useful.