4 Ways to Reduce Patient Harm by Improving Staff Confidence and Competence


Richard Stone, MS Chief Innovation Officer, Synensis

Amanda Green, Principal Consultant, Cognisco

Most improvement initiatives fail because they neglect these essential factors when it comes to reducing patient harm—the confidence and competence of your staff. While you may assume that for the most part your staff is competent, nearly 70% of all sentinel events are attributable to poor leadership, poor communication, and poor teamwork. Just how competent are your staff in these crucial dimensions? And how would you know whether or not they are?

Research also indicates that your staff’s confidence to do what they understand to be the right thing plays as large a role in safe performance as competence. Once again, do you know which of your staff lack the confidence to advocate and assert on behalf of their patients?

In this program we will focus on how healthcare organizations are using a new, ground-breaking technology to assess the competence and confidence of staff, and how this approach is creating a new paradigm for what it means to improve performance and reduce patient harm.

You’ll learn how to:

  • Identify staff members’ propensity for risky behavior
  • Improve the competence and confidence of mid-level managers to develop, coach, and provide feedback to the front-line and peers.
  • Engage front line staff to advocate and assert
  • Move your improvement mindset from an initiative focus to a competency focus
  • Change your learning paradigm to targeted, just-in-time learning


Richard Stone | Chief Innovation Officer

Synensis, LLC


T: (678) 369-6317 X 131 | C: (407) 599-0101

F: (678) 369-6318